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Terms of use

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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'website' or 'us' or 'we' refers to the owner of the website. The term 'user' refers to the website visitor.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for user’s general information and use only. It is subject to change without notice.
  • User acknowledges that neither we nor any third parties provide any warranties while the user is using this website for any particular purpose. We expressly exclude liability for any possible harm to the fullest extent permitted by law.
  • User’s use of any information or materials on this website is entirely at their own risk, for which we shall not be liable. It shall be user’s own responsibility to ensure that any products, services or information available through this website meet user’s specific requirements.
  • This website contains material that may be owned by or licensed to us. This material includes, but is not limited to the design, layout, look, appearance and graphics. Reproduction is prohibited other than upon receiving explicit permission.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • This website may also include links to other websites. These links are provided for user’s convenience to provide further information. They do not signify that we endorse said website(s). We have no responsibility for the content of the linked website(s).
  • User agrees not to submit illegal content to this website, and agree to warn website owners after seeing other users doing it.

    Returns & Refunds for our Justdivorced.com Shop

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@justdivorced.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@justdivorced.com and send your item to: 11025 Westlake Dr

Charlotte, North Carolina 28273. Phone (818) 351-7181

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 11025 Westlake Dr

Charlotte, North Carolina 28273

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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